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Moving Consumer Purchase Decisions from Product to Customer Experience with Technology
During COVID there has been a boom in online shopping, particularly on safe “well-known brands.” However, managers of “invisible brands” might seek to connect by delivering information of full functionality on smart products to inspire future use and purchases. -
Clorox’s Digital Playbook During COVID-19 Is ‘Us Plus Everyone Else’
Clorox remains head-down on integrating technology through every facet of its business, from employee collaboration to retail execution, as the company navigates unprecedented demand spikes and readies for an eventual post-COVID-19 future.