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Caribou Brews Succession Management Strategy

Caribou Coffee, founded in 1992, is the second-largest company-owned gourmet coffeehouse operator in the world based on number of coffeehouses. In the last few years, Caribou Coffee has been rapidly expanding. Yet, as with most restaurant businesses, the company had to find a solution to address talent gaps, bench strength development and better plan for sustained company growth. Caribou Coffee now uses succession management software from SuccessFactors Inc. to better align its human resource strategy with overall business goals by retaining top talent, increasing employee engagement and facilitating development planning.

"Moving from our prior homegrown, paper-based succession process to SuccessFactors has given us a better method to identify and assess our talent," says Shelly M. Gagen, director of management development for Caribou Coffee. "Using SuccessFactors, we are now able to look at talent management through an entirely new lens that gives us the insight to create new ways to retain our top talent and incorporate this into our larger business strategy."
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