Gartner reports that only 8% of customers use a chatbot during customer service interactions, with only 25% saying they would use a chatbot for assistance in the future.
The company is tapping into the tech world for its latest big leadership move, appointing former Logitech head Bracken Darrell as its new president and CEO
Panelists at a League of Leaders meeting last week at the Amazon Ads Building in New York brought rhetorical and real-world receipts to counter some of today's most common ESG concerns.
