Black & Decker Powers Worldwide Communications

Black & Decker selects Avaya Intelligent Communications from Avaya Inc. to power the company's communications. Avaya will help Black and Decker build an IP Telephony-based network with the sophisticated communications for nearly 200 locations with highly diverse needs around the globe. The implementation is expected to help the company improve productivity and customer service, control costs and support new ways of doing business. A global manufacturer with several leading brands, Black & Decker is known for quality power tools and accessories, hardware and home improvement products, and technology-based fastening systems. The company's facilities include large commercial offices, 11 call centers, manufacturing operations in 10 countries and more than 100 smaller retail or repair locations. "We needed a vendor who could support a staged migration to IP telephony in a global business with very basic to highly advanced telecom and telephony needs," says Karen Dean, director, Global Telecommunications, Black & Decker. "Avaya meets those needs and does so securely, reliably and cost-effectively."