Artificial Intelligence

Businesses across the world are increasingly recognizing sustainability as a critical element of their operations. From reducing environmental impact to improved margin expansion, organizations everywhere have embraced sustainable practices but how can they make sure these measures pay off?

Gartner reports that only 8% of customers use a chatbot during customer service interactions, with only 25% saying they would use a chatbot for assistance in the future.

The development of new stain-fighting enzymes happened within an accelerated pace of 18 months – five times faster than estimated, Unilever reports.

Colgate-Palmolive is strengthening its decision-making capabilities throughout its entire fulfillment network.

Kraft Heinz’s expansion of its Agile-based strategy across all business functions, which includes pods of teams hyper-focused on specific challenges and opportunities, is expected to help it manage increased promotions this year to better compete with private label.  

In a marketplace that is replete with choices for buyers, gaining visibility among the right audience is crucial to driving brand awareness and sales, so it's important to determine which RMNs are a priority for the brand or category vs. which ones don't fit. 

In this edited webinar transcript, Scott Isaacson, manager of data science for Citrine Informatics and Rob Kieschke, former senior director for AI and software research in the 3M Digital Science Community paint a picture of what the future of automation within product innovation might look like, and how to manage change as the pace of these innovations gains momentum.

Ralph Lauren is leveraging early learnings from existing artificial intelligence use cases to test generative AI across a range of business functions, company leaders shared.