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Achieving Personalization at Scale Within AI-Powered Customer Experiences
Building off the recent The Next Big Thing: Consumer Experiences report, this conversation with Nicole France, chief evangelist at Contentful, sheds light on the role artificial intelligence is playing in shaping the future of customer experience within consumer goods and the obstacles encountered when trying to achieve personalization at scaleSponsored
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Tech Transformation Video: AllSaints’ James Reid Talks Innovation, Personalization, and Unified Commerce
James Reid, chief innovation officer at AllSaints, discusses the fashion brand’s approach to personalizing the customer journey and blending the lines between brick-and-mortar and digital experiences.
