Samsung Enhances North American Service Network

Samsung Electronics America Inc., a global leader in semiconductor, telecommunication, digital media and digital convergence technologies, deploys a service management solution from ServiceBench Inc. to optimize the performance of its North American service network. Samsung will utilize the web-based solution to enhance the efficiency of its in-home service and processes in support of all North American product lines to ensure the best possible customer experience. "As one of the fastest growing global brands in consumer electronics, Samsung is committed to achieving service excellence," says Bob Weis, vice president of Customer Service, Samsung Electronics America Inc. "The ServiceBench solution will tightly integrate the people and technologies that support our North American products, allowing us to respond to and resolve service issues as quickly and efficiently as possible. Our commitment to service optimization will ensure a consistently positive customer experience and promote brand loyalty."