The global electronics firm is expected to drive customer support, sales and marketing activities by consolidating data and processes from 10 inter-connected contact centers across Europe.
The aim of deploying the solution is to reduce Georgia-Pacific's sourcing cycle time and leakages in procurement spend through better monitoring, compliance and governance mechanisms.
Deliveringunmatched customer service is critical to remaining the beverage distributor ofchoice. With that philosophy in mind, Charmer Sunbelt Group recentlytransitioned its customer service operations to a national center.