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Top and Bottom Retailers for Customer Experience
Temkin Group interviewed over 10,000 consumers for its 5th annual customer experience survey and uncovered that while many retailers are routinely satisfying customers others are missing the mark. See where PetSmart, Amazon, Best Buy, and others ranked. -
Review & Outlook 2015: Cross-Functional/IT
This section is no stranger to prioritizing data, but this year the focus has shifted from a mere buzzword, to a call for a single repository, and the need to ultimately make data actionable. Digital transformation and the Internet of Things are also emerging trends to watch.
