Source of InspirationCG firms tap outsourcing and consulting to address changing biz environment Winning Formula -- December 2003Electronic Arts beats the supply chain game with a robust front and back-end strategy Creating a Common View How internal collaboration efforts surged in 2003 Hype vs. Reality Addressing the issues of product management Leaders of the Pack A CIO Roundtable Discussion Turning Customers into Partners Driving customer loyalty through advanced analytics and improved support Synching Up with Uccnet From structured data to market opportunities Targeted Functionality Defining and refining mid-market offerings The Changing Concept of Supply Chain Cultural issues and resistance to change emerge as key hurdles Analyst News -- December 2003 New regulations spur CRM movement First Previous 686 687 688 689 690 Next Last