Customer Experience

Get a peek at Nike's unique retail experience.

Ask a consumer goods executive their thoughts on the metaverse, and you’re apt to see either a grin or a grimace — and rarely anything in between.

As consumer expectations continue to evolve, brands are having to step up their ultrafast delivery options. Find out more.

Being held at the Westin Grand Central in NYC, the premier CG education and networking event will be focusing on the topic of “Everywhere Commerce.” Learn more.

The CEO of the digital fashion retailer shares insight into how they’re replicating the best fit technology that’s out there: the retail store dressing room.

Mars Wrigley is increasingly investing in AI-enabled voice commerce experiences after a series of pilots during Halloween 2021 successfully grew brand engagement.  

We’re talking about getting the right fit, the right recommendation, and — most importantly — the right returns process.

With today’s availability of predictive analytics services and access to large amounts of consumer data, companies can get a much clearer picture of customer journeys. Learn more.