Sudden ImpactRFID will transform the role of hardware vendors A Change of PlansThe customer relationship management (CRM) boom, once marked by multi-million dollar technology acquisitions, is over, and in 2003, CG companies shifted the spotlight from CRM solutions to CRM-related functions. Mutual Benefits A holistic CRM strategy drives value for CG firms and retail partners A Sound Investment Supply chain services to surge in 2004 The Missing Link Next wave of analytics connects people, processes and performance Leaders of the Pack A CIO Roundtable Discussion Analyst News -- December 2003 New regulations spur CRM movement Targeted Functionality Defining and refining mid-market offerings Creating a Common View How internal collaboration efforts surged in 2003 Winning Formula -- December 2003 Electronic Arts beats the supply chain game with a robust front and back-end strategy First Previous 605 606 607 608 609 Next Last
