A Change of PlansThe customer relationship management (CRM) boom, once marked by multi-million dollar technology acquisitions, is over, and in 2003, CG companies shifted the spotlight from CRM solutions to CRM-related functions. Learning a New TradeTrade promotion turns into a top IT initiative Source of Inspiration CG firms tap outsourcing and consulting to address changing biz environment Companies On the Move - January 2004 Keep an eye on these up-and-coming IT vendors Rapid Return - January 2004 SCE apps help squeeze out costs Sudden Impact RFID will transform the role of hardware vendors Targeted Functionality Defining and refining mid-market offerings Synching Up with Uccnet From structured data to market opportunities Analyst News -- December 2003 New regulations spur CRM movement Leaders of the Pack A CIO Roundtable Discussion First Previous 53 54 55 56 57 Next Last
