Picking Up SteamEnterprise Resource Planning delivers on long-held promises A Simple PlanMeasured SCP projects aim for rapid rollout The Missing Link Next wave of analytics connects people, processes and performance A Change of Plans The customer relationship management (CRM) boom, once marked by multi-million dollar technology acquisitions, is over, and in 2003, CG companies shifted the spotlight from CRM solutions to CRM-related functions. Learning a New Trade Trade promotion turns into a top IT initiative Source of Inspiration CG firms tap outsourcing and consulting to address changing biz environment Targeted Functionality Defining and refining mid-market offerings Synching Up with Uccnet From structured data to market opportunities Analyst News -- December 2003 New regulations spur CRM movement Leaders of the Pack A CIO Roundtable Discussion First Previous 53 54 55 56 57 Next Last