On the whole, customer satisfaction has not improved since the middle of 2009, and now registers its biggest drop in two years. Find out which of your customers are moving up in the ranks thanks to superb customer service and which ones have fallen from grace.
The $48 billion company'sIn-Market Testing for Growth group is using the APT Test & Learn Analyticsto evaluate a broad range of projects, including new items, restages, in storere-designs and retail coverage models.
Blind taste tests conducted by Consumer Reports found that 23 store-brand foods tasted as good as, or better than, their national brand competitors. On the flip side, only six out of 29 brands beat out their private label competition. Click here for detailed results.
Just like the consumer goods success stories before them, each one of CGT's 20 standout SMB companies demonstrates the vision and determination needed to drive exponential growth and deliver innovative product offerings.
AMR Research says consumer goods manufacturers, including Procter & Gamble, Anheuser-Busch and Nike, among others, exhibited superior supply chain capabilities and performance for 2008.
