Customer ManagementThe Customer Management Award is presented to a consumer goods firm for the successful execution of a sales and/or marketing effort throughout its entire customer base to achieve superior results. Source of InspirationCG firms tap outsourcing and consulting to address changing biz environment Scents and Sensibility A mindful scorecard unites Coty with its customers The 25 Most Influential: June 2003 The 25 Most Influential Consumer goods executives that Make a Difference. First Previous 7 8 9