Transforming the Customer Experience Through Field Service Solutions
How are CPG field teams going beyond traditional practices to meet shopper expectations and deliver winning customer experiences?
A new research study from EnsembleIQ, in partnership with Spring Global, surveyed top-level CPG executives to uncover the leading trends, tactics, and tools affecting field service solutions.
In this data-filled report, you’ll find key strategies to address common challenges in retail store execution, including:
--Where CPG reps should focus attention during store visits
--How tier 1 and mid-market companies differ in goals and performance measurement
--The current and planned utilization of mobile workforce tools across operations
--3 ways AI can impact customer experience today
--And more …