Tech Transformation Podcasts

We dig into some of the biggest consumer behavior changes that are impacting customer service operations today, and learn about some of the technologies that are most important to brands and retailers to meet these new needs.

Saeger talks about some of the new ways they’re using their mobile app to drive sales, and where they stand when it comes to their hybrid data strategy.

We’re taking a look at the current state of the retail and CPG supply chain to learn what's happening and what's ahead.

When the pandemic started, there were a lot of bored kids at home, so what did a lot of bored parents do? They bought them Legos! We dig into how The Lego Group kept its tech teams flexible and aligned during a period of massive disruption.

We chat with Ash Mehra, most recently CDIO of Packable, and also previously CDIO of North America at Mondelez International, about advancing digital transformation and preparing for future consumer needs.

Learn from John Bertrand, VP and CIO of Kreg Tool Company, about where they're investing to prepare for the consumer of tomorrow and how they’re retaining top tech talent to do so.

We’re talking about getting the right fit, the right recommendation, and — most importantly — the right returns process.

When you’re one of the largest CPGs in the world, understanding consumers has become more important than ever. For The Kellogg Company, this means leaning into such technologies as AI and machine learning, and connecting the dots between their data across all channels. 

Learn how Ulta Beauty is standing out in a sea of loyalty programs, and how its mobile experiences and technology are supporting consumer experiences and in-store associates.

Do you know who a sideliner is, and how they can advance your transformation strategy? Dig into this and more in the latest episode.

We’re digging into the metaverse and what it might actually mean for retailers and consumer goods.

Learn how the hair color brand is leveraging machine learning to leverage its 20 million consumer profiles, as well the KPIs it uses to measure success.