Reimagining Customer Engagement: CONA Services' Digital Transformation

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Webinar Date: Wednesday, May 28, 2025, at 11 a.m. EDT

Join Samantha Mitchell, Chief Digital Officer at CONA Services for an inside look at how the company modernized its customer engagement program. CONA (Coke One North America) Services is the IT support organization for North America’s 11 largest Coca-Cola bottlers. Learn how current industry trends and the advancement of AI are accelerating transformation, and how CONA and its customers navigated this ambitious roadmap. This session will highlight how CONA’s “One Team” approach aligned stakeholders, drove innovation, and launched myCoke, their B2B commerce centerpiece with a customer-centric experience — supported by close collaboration with strategic partners, including Salesforce and Cloudgaia.

Register now to also learn:

• How CONA unified teams and customers around a shared digital vision
• What makes myCoke a game-changer for CONA’s customers
• How CONA stays ahead of industry trends through smart planning and strategic partnerships