Focus on Customer Experience from a Global View of Supply Chain

Customer experience is critical to today’s supply chains. Unique supply chain needs require detailed attention. In scenarios where disruptions occurring within a silo impact on-time delivery, companies want to be proactive. The more proactive a company is, the better chance it has of preserving the customer experience. Creating a global connected view means knowing what is happening much further up the chain, so better decisions can be made. A platform approach to transportation management and a network community model operating on this foundation are key to reducing transportation spend while at the same time driving improvements in customer experience.