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Build/Buy, Pause/Play: Scaling the Future of AI in Retail and CPG Is Complicated
Roughly one year after ChatGPT’s oxygen-sucking public debut, the retail and consumer goods industry is grappling with a host of evolving challenges in the use, adoption, and scaling of artificial intelligence. -
Tech Transformation Video: Zach Dennett of CVS Health On Next-Gen Loyalty and Convenience
Zach Dennett, VP of loyalty and omnichannel at CVS Health, discusses how the company is focusing on consumer insights and convenience as decisive factors in loyalty-building and engagement.