Richard is a Principal at Ernst & Young LLP, in the Consumer sector, based in New York, NY. He has more than twenty years of consumer products industry experience holding various customer business development, customer marketing and trade marketing roles, as well as extensive business and IT services experience.
Richard has held assignments within industry associations including The Consumer Good Forum and Grocery Manufacturers Association, as well as having served on the Consumer Goods Technology Magazine Research Advisory Board. Richard was a Founding Member of the Institute for Operations Research and Management Sciences [INFORMS] Service Science Section.
Even before the COVID-19 pandemic, consumer products companies had a strong incentive to get closer to retailers and their end customers — and now that product demand, channel preferences and customer dynamics have rapidly swung in new directions, t