Customer Service

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Customer Service

Jenn-Air brand WiFi connected ovens will be first to market with the new technology.

Behavioral analytics and insights are expected to help supermarket chain Hy-Vee better understand its customers lifestyle preferences.

Stagnito + Edgell has hired Richard Price as its new Brand Director of Consumer Goods Technology.

Retailers such as Saks and Neiman Marcus are exploring a new route to empower their sales associates in the omnichannel world. Discover a new technology that is allowing sales associates to create their own version of retailers web stores and interact with consumers online.

AFS Technologies adds new CEO and SVP of Customer Success.

Starbucks announced that in April its My Starbucks Rewards program will become Starbucks Rewards. So what does this mean for loyal customers?

Magnum Ice Cream and BCBGMAXAZRIA partner on Chocolate-scented wrap.

Find out how a new online tool from The Yankee Candle Company, Inc., lets consumers personalize candles.

Your guide and best practices for effectively optimizing and selling a Perfect Store in todays crowded retail environment.

The idea that customer service matters is nothing new, but the ways in which companies interact with consumers must constantly evolve. HauteLook, an online flash retailer, strives to always be available where the member needs them, whether it be e-mail, phone or social media.

June 13, 2008 - The 2008 Consumer Goods Sales and Marketing Summit came to a close Wednesday afternoon, leaving the more than 220 consumer goods executives in attendance with a little more insight into the ever-changing and complex sales and marketing landscape.

This case study reveals how Kimberly-Clark leverages point-of-sale data with Retail Solutions to foster a win-win relationship with Food Lion.

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