Customer Service

CGT looks at emerging technologies that offer unique solutions to consumer goods companies seeking to transform their organizations. This week: AI-driven customer service platform AdeptMind.

CGT launches a new, ongoing overview of shopper-facing technology providers by presenting a list of solutions we personally encountered in the first half of 2017.

Delivering a perfect customer experience involves solving real-world problems by getting the right data to the right employee at the right time.

Behavioral analytics and insights are expected to help supermarket chain Hy-Vee better understand its customers lifestyle preferences.

The new facility is part of the company’s continued efforts to deliver exceptional technical services to the 71% of U.S households with a Samsung product.

Jenn-Air brand WiFi connected ovens will be first to market with the new technology.

AFS Technologies adds new CEO and SVP of Customer Success.

Starbucks announced that in April its My Starbucks Rewards program will become Starbucks Rewards. So what does this mean for loyal customers?

Retailers such as Saks and Neiman Marcus are exploring a new route to empower their sales associates in the omnichannel world. Discover a new technology that is allowing sales associates to create their own version of retailers web stores and interact with consumers online.

Find out how a new online tool from The Yankee Candle Company, Inc., lets consumers personalize candles.

Magnum Ice Cream and BCBGMAXAZRIA partner on Chocolate-scented wrap.

Your guide and best practices for effectively optimizing and selling a Perfect Store in todays crowded retail environment.